Neos Alternative for Personal Injury Firms and Neos Competitors Compared by Price

Very few firms leave Neos because the case management is thin. Assembly has built plaintiff software for decades through Needles and Trialworks, and Neos is the cloud successor to both: intake forms and an intake CRM, case and contact records, treatment and lien tracking, document assembly, expense tracking, reporting and dashboards on every tier. Premium adds OCR, PDF editing, Bates stamping, redaction and custom dashboards. Platinum adds NeosAI and a dedicated customer success manager.

The first practical reason is the tier structure. Read on 30 September 2026, the only number on assemblysoftware.com/pricing is Essentials at $109 per user a month billed yearly. Premium and Platinum both say Get in touch. The comparison table on the same page marks workflows and process automation, the dynamic intake questionnaire and automated lead emails and texts as Not Included on Essentials and Premium. So a firm shopping Neos specifically to automate intake is not comparing $109. It is comparing a Platinum quote it has not seen yet.

The second reason is size. The pricing FAQ says Neos is built for firms with 3 or more users, so a solo attorney or a two person practice cannot buy it. The third reason decides revenue: a case system only helps once the lead is inside it, and a prospective client who fills in a form at 10 at night signs with whichever firm answers first.

Every Neos tier includes customizable intake forms, a customer relationship database and lead tracking. That covers capturing a lead and following it through the pipeline by hand. RingCentral and Zoom Phone integrations let staff call from inside the case, and Premium Texting is sold as an enhancement.

The automation is where the tiers split. On the comparison table, workflows and process automation, the dynamic intake questionnaire with required questions, automated lead emails and texts, SMS and email automation, and lead ROI dashboards all appear under Platinum only. Platinum also carries NeosAI, case cost recovery, advanced analytics and white glove implementation. Demands Plus, which builds medical chronologies and demand letters from the file, is in early access and requires Platinum.

Two things are not on the pricing page at all. Assembly does not describe the software itself holding the first conversation with a prospective client, and it does not describe booking a consultation onto an attorney calendar during intake. Ask both on the demo, and ask for the Platinum per user price and the migration fee as their own lines in the written quote.

If your firm runs Needles or Trialworks today, Neos is the natural next step, because Assembly owns the migration path and its customer success manager handles data mapping, document conversion and training end to end. A firm with years of case history in Needles gets continuity that no other vendor can offer as directly.

It also fits a plaintiff firm with three or more people working files every day, where treatment tracking, liens, case costs and settlement all have to live in one place. Firms that want AI drafting inside the case file, rather than in a separate tool, get that on Platinum through NeosAI and, once it leaves early access, Demands Plus.

So this page does not argue that you should leave Neos. It argues that you should know which job you are paying it for, and whether the job losing you signed cases is a smaller one you can fix without a migration.

CasePeer is the closest like for like for a personal injury firm that wants a printed price. Read on 30 September 2026, it charges $90, $130 and $160 per user per month, and client intake management starts on Pro, so the honest intake floor is $130 per user. On a three person firm that is $390 a month against $327 for Neos Essentials billed yearly, but CasePeer Pro includes intake management and unlimited two way texting, which Neos sells as an enhancement or includes on Platinum.

Filevine is the configurable platform most often put next to Neos; read on 27 September 2026 it publishes no price and routes pricing to a custom quote, with intake sold as its own product (Lead Docket). Litify, SmartAdvocate and CloudLex are quote only too, and Jove, formerly GrowPath, publishes no figure but states the first year is free apart from a fixed implementation fee. For a general practice firm that does not need personal injury depth, Clio and MyCase publish per user list prices.

If what you really want to replace is the intake layer, the usual names are Lead Docket, Law Ruler and Lawmatics, all quote only, with Lawmatics setting a three user minimum on Essential and Premium. None of them, and none of the case platforms above apart from the voice agents inside SmartAdvocate, Litify and CloudLex, holds the conversation with the prospective client on your website. If the bottleneck is response time, or inquiries arrive after everyone has gone home, the alternative is a different kind of product.

The most common setup keeps Neos, or keeps Needles while the migration is planned, and puts Consultations at the front door of the website. The prospective client talks to the intake conversation, answers the screening questions your firm defines, uploads photos, a police report or an insurance card, and books a consultation if they fit. The completed intake, answers and documents included, exports into your case system, where your intake team takes over. That gives an Essentials firm screened, booked leads without buying Platinum for the intake automation alone.

Choosing Consultations instead of Neos makes sense for a smaller firm that went shopping mainly to stop losing inquiries, or one below the three user line. The part it needed was the intake conversation, and that goes live the same day without a migration. Solo is $49 a month for one attorney. Practice, at $129 for up to five professionals, adds document collection during intake and qualification rules per practice area. Firm, at $299 for up to twenty, adds voice intake alongside chat and advanced integrations. All three are flat per firm, with no implementation fee.

Every plan is paid by card, monthly with no annual term or once a year at half the monthly price: $288, $768 or $1,788. You can run the intake conversation at the top of this page right now and see exactly what a prospective client sees.