Mass tort intake software: AI intake that qualifies claimants at scale and books or routes the case

Mass tort intake looks like other high-volume legal intake until you notice the qualification is unforgiving. Each litigation has a defined set of criteria, often the specific product or drug, a usage or exposure window, and a qualifying injury or diagnosis, and a claimant who misses one of them is not a case no matter how badly they want to be. Advertising drives the volume in bursts, so a firm can go from a trickle to thousands of inquiries in a week when a new campaign runs, and the intake has to hold the line on criteria through that spike.

Consultations answers every inquiry the instant it lands and applies the exact criteria for the active litigation to each one, the same way every time. It does not get tired, does not cut corners when the queue is deep, and does not sign a claimant who does not fit just to hit a number. The claimants who qualify are captured in full and moved forward fast, and the ones who do not are handled and closed, so your team and co-counsel work signed, qualified files instead of a pile of records that never fit.

A mass tort qualification has to establish which product, device, or drug the claimant used or was exposed to, the dates of that use or exposure, the injury or diagnosis and when it was diagnosed, who the treating providers were, whether the claimant has already retained another firm, and reliable contact details for follow-up. The product and the dates decide whether the claimant fits the litigation at all, and the diagnosis and its date drive both the case value and the statute of limitations.

Consultations gathers these as a conversation, following what the claimant describes and asking the qualifying questions in the order that screens fastest. If the product or the exposure window does not match, it closes the matter without wasting the claimant's time. If it does, it captures the diagnosis, the providers, and the dates, flags the deadline, and hands your team a brief that is ready to sign or route, so the qualified file arrives complete instead of as a name and a phone number.

Mass tort claimants have usually seen an ad and want to know whether they are owed money. Consultations never tells them. It does not tell a claimant whether they have a claim, does not estimate what a case is worth, does not advise whether to join a litigation, and does not give legal or medical advice. It applies the firm's qualification criteria, captures the facts, flags the deadline, collects documents, and books or routes the qualified claimant.

Whether a claimant has a viable claim and what it may be worth are judgments that belong to your attorneys after review. The criteria the firm defines are applied consistently at intake, but the determination is the firm's. Every detail the claimant shares, including medical information, is consented, private, and owned by your firm.